Even in the current challenging times, machine downtimes in production must be avoided. With its remote maintenance service, the manufacturer of measuring, control and automation systems Mahlo GmbH & Co. KG, Saal a.d. Donau/Germany, offers customers fast help at any time - even without a technician on site.
This means that the condition of the Mahlo system can also be assessed remotely, errors localized, software updated or data backups carried out. Whether Europe, Asia, Australia or America: the team is virtually on duty worldwide. Since 2005, remote control software has been installed as standard on all delivered Mahlo systems to provide fast and uncomplicated access. This allows software problems to be fixed without the need for a technician to travel to the site. With the current travel restrictions, this service is now being used more frequently.
However, the remote service does not only bring advantages for customers in the case of corona-related restrictions. The general conclusion is: shorter downtime at lower costs. This is because the machine builder's team can respond more quickly to emergency calls. This also results in a lower financial burden for the customer, as no travel costs are incurred. If, despite everything, a call-out to the factory is necessary, the missions can be better prepared with online fault diagnosis.